Terms and Conditions of Sale for OOKEN Living

Last Updated: August 3, 2026

1. Introduction and Acceptance

1.1 Welcome to OOKEN Living ("we," "us," "our"). Our website, www.ookenliving.com (the "Site"), offers a curated selection of home furniture and furnishings.

1.2 These Terms and Conditions of Sale ("Terms") govern the contractual relationship between you, the customer ("you" or "Customer"), and us when you place an order on our Site. By placing an order, you agree to be bound by these Terms, which form the legal contract for your purchase-5-8.

1.3 Please read these Terms carefully before placing your order. We recommend you print or save a copy for your future reference.

2. Information About Us

2.1 OOKEN Living is a furniture retailer operating through our online platform.

2.2 For any questions or concerns, you can contact us through the following channels:

• Email: lulamathwala@gmail.com

• Phone: 0682746996

• Postal Address: 10 Terenure, Kempten park, Gauteng. 1619

3. Placing an Order and Contract Formation

3.1 All products displayed on our Site are an invitation to treat, not a legal offer to sell-2-5.

3.2 When you place an order, you are making a legal offer to buy the goods in your shopping basket. This constitutes an agreement that you are obligated to pay for the items-5.

3.3 A legally binding contract between you and us is only formed when we send you an order confirmation email accepting your offer-5-8. We reserve the right to decline any order for any reason, including but not limited to product unavailability, an error in the product description or price, or our inability to meet a delivery deadline-5.

3.4 If we cannot accept your order, we will inform you promptly and, if payment has been taken, issue a full refund.

4. Products and Pricing

4.1 All product descriptions, images, and specifications on the Site are for illustrative purposes only. While we strive for accuracy, there may be minor variations in colour, texture, or finish due to the nature of materials (e.g., wood grain, fabric dye lots) and your screen display settings-2-7. Such variations do not constitute a defect or a valid reason to reject the product.

4.2 The price for products is as stated on the Site at the time you place your order. Prices are inclusive of VAT (or other applicable sales tax) unless stated otherwise-2-5.

4.3 We take all reasonable care to ensure that prices are correct. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it-5.

4.4 All prices and offers are subject to change without prior notice.

5. Payment

5.1 Payment must be made in full at the time of ordering via the payment methods available on our Site (e.g., credit/debit cards, PayPal). We will not dispatch your order until payment has been successfully processed-2-3.

5.2 By providing your payment details, you confirm that you are authorized to use the chosen payment method.

6. Delivery and Title

6.1 We aim to deliver your order within the timeframes specified at checkout and in your order confirmation. These are estimates and not guaranteed. We will not be liable for any losses, costs, or damages incurred by you due to a delay in delivery-7-13.

6.2 You must provide a valid delivery address. Any delivery charges applicable to your order will be clearly stated before you confirm your purchase-5.

6.3 If no one is available at the delivery address to accept the order, our courier will leave a note with instructions on how to rearrange delivery or collect the item. If you do not rearrange delivery, we may charge you for additional storage and re-delivery costs-8.

6.4 Risk of loss or damage to the goods passes to you upon delivery-2-8. Title (ownership) of the goods does not pass to you until we have received full payment for the order, including any applicable delivery charges-8.

7. Your Right to Cancel (Consumer Rights)

7.1 If you are a consumer (an individual purchasing goods for personal use), you have the legal right to cancel your contract with us within 14 days of receiving the goods, without needing to give a reason-2-5-13.

7.2 To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., email to our customer service address) within the cancellation period. You may use a model cancellation form, but it is not mandatory-5.

7.3 Consequences of Cancellation:

• You must return the goods to us at your own cost within 14 days of telling us you wish to cancel-5-8.

• You are responsible for the cost of returning the items to us.

• You must take reasonable care of the goods while they are in your possession. The goods must be returned in their original packaging and in a resaleable condition. We may make a deduction from your refund if the goods have been handled beyond what is necessary to establish their nature, characteristics, and function (e.g., they are damaged, dirty, or assembled).

7.4 We will process your refund within 14 days of receiving the returned goods, or, if earlier, the day on which you provide evidence that you have sent the goods back. The refund will be made using the same payment method you used to make the purchase.

7.5 Exemptions to the Right of Cancel:

• The right to cancel does not apply to goods that are made to your specifications or are clearly personalized-2.

• The right to cancel does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

8. Returns and Refunds Policy (For Faulty or Incorrect Goods)

8.1 If you receive goods that are faulty, damaged in transit, or not what you ordered, you have statutory rights that are not affected by these Terms-5-13.

8.2 You must inspect the goods upon delivery and report any damage, shortage, or fault to us within 48 hours of receipt. For any hidden defects, you must report them to us as soon as reasonably possible after discovering the fault-7-8.

8.3 To make a claim, please contact our customer service team with your order number and photographs of the issue.

8.4 If the goods are faulty, we will:

• Offer a full refund, or

• Replace the goods at our cost (subject to availability).

8.5 We will cover the cost of returning faulty or incorrect items.

9. Warranty

9.1 We provide a manufacturer's warranty on all our products. The warranty covers manufacturing defects and structural failures under normal, non-commercial use for a period as stated on the product page.

9.2 The warranty does not cover:

• Normal wear and tear.

• Damage caused by misuse, abuse, improper assembly, or failure to follow care instructions.

• Accidental damage or damage during the assembly process.

• Natural variations in wood grain, colour, or texture-7.

• Damage caused by exposure to extreme conditions (e.g., direct sunlight, moisture, heat)-7.

10. Limitation of Liability

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation-2-7.

10.2 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business, or data-7-10.

10.3 Our total liability to you for any claim arising from or related to these Terms or our products shall not exceed the amount paid by you for the specific products giving rise to the claim-7.

11. Intellectual Property

11.1 All content on the Site, including text, graphics, logos, images, and software, is the property of OOKEN Living and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

12. Governing Law and Dispute Resolution

12.1 These Terms are governed by the laws of (Choose the appropriate jurisdiction: England and Wales, the country of your main trading address, or another relevant legal system). This means a contract for the purchase of goods through our Site and any dispute arising from it will be governed by and construed in accordance with that law-2-7.

12.2 We hope we can resolve any disputes amicably. If you have a complaint, please contact us directly. If a dispute cannot be resolved, you may have the right to refer the dispute to an alternative dispute resolution (ADR) body-2-13.

13. Changes to Terms

13.1 We reserve the right to update these Terms at any time. The "Last Updated" date at the top of this page will reflect the most recent version. Any changes will be effective immediately upon posting to the Site-2-7. It is your responsibility to review these Terms periodically.

14. Entire Agreement

14.1 These Terms, together with our Privacy Policy, constitute the entire agreement between you and OOKEN Living regarding your use of our Site and the purchase of our products, superseding any prior agreements or communications.